Contact Us
Contact Guilford County’s Transportation Manager by calling 336-641-3515 or emailing izimmer@guilfordcountync.gov.
NC Relay 711 (Speech/Hearing Impaired)
Interpretation services available for non-English speakers.
Visit Guilford County Transportation and Mobility Services
1203 Maple St.
Greensboro, NC 27405
It is the policy of Guilford County Transportation and Mobility Services to ensure compliance with the Title VI of the Civil Rights Act of 1964; 49 CFR, Part 21; related statutes and regulations that ensure no person in the United States shall, on any grounds of race, color, sex, age, national origin or disability, be excluded from participation in or be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance from the United States Department of Transportation.
For more information or to file a complaint you may contact us by mail, telephone, or email. Complaints must be filed in writing or in person no later than 180 days after the alleged act of discrimination occurred. Any person who believes he or she has been discriminated against should contact Guilford County Transportation and Mobility Services Director, 1203 Maple Street, Room 120 Greensboro, NC, 27405 336-641-3000, or TTY (800) 205-9116.
CIVIL RIGHTS PROTECTIONS
Guilford County Transportation and Mobility Services is committed to operating transportation programs and services without regard to disability, race, color, or national origin, in accordance with applicable federal statutes:
- Title II of the Americans with Disabilities Act** | Public Notice/Policy Statement | Complaint Process
- Title VI of the Civil Rights Act | Public Notice/Policy Statement | Complaint Process
** if a private company or private nonprofit, please change to Title III of the Americans with Disabilities Act. If a policy for the state, say Title II and Title III
A. Requests for Reasonable Modifications of Policies and Procedures
The Guilford County Transportation and Mobility is committed to ensuring a reliable, accessible experience for all customers. If, due to a disability, you are not able to fully utilize Guilford County Transportation and Mobility Services programs and services (including public transportation, demand response, subscription) because of a policy or procedure that Guilford County Transportation and Mobility Services has established, you may submit a request for a modification of the policy or procedure. To request a modification, complete a Request for Modification of Policy/Procedure Form. All requests for reasonable modifications to Guilford County Transportation and Mobility Services policies or procedures will be considered on an individual basis.
Please note that the Guilford County Transportation and Mobility Services may be unable to accommodate requests for modifications which would: (1) result in a fundamental alteration to the nature of the service; (2) create a direct threat to the health or safety of others, and; (3) create an undue financial or administrative burden. Requests for modifications might also not be granted if the Guilford County Transportation and Mobility Services determines that the service can be fully utilized without the requested change. If a barrier to access exists, but the requested modification cannot be granted, the Guilford County Transportation and Mobility Services will, to the maximum extent possible, assist in determining other possible actions that might be taken to provide access to its programs and services.
B. Reasonable Modification of Policies and Procedures
Individuals with disabilities may ask Guilford County Transportation and Mobility Services to modify a policy or procedure if they feel the policy or procedure is discriminatory or prevents them from fully utilizing Guilford County Transportation and Mobility services. Guilford County Transportation and Mobility Services will review these requests and will modify policies unless it finds that:
The person can fully utilize the service without the requested modification (i.e., it is for convenience only)
The change would create a direct threat to the safety of others
The change would fundamentally alter the nature of the service
The change would cause an undue financial or administrative burden
Guilford County Transportation and Mobility Services encourages people to request such modifications in advance when possible. To request a modification of a policy or procedure in advance, complete the Request for Modification of Policy/Procedure Form.
Guilford County Transportation and Mobility Services will be guided by examples in Appendix E of 49 CFR Part 37 when making decisions on requests for modifications of policies.
If Guilford County Transportation and Mobility Services denies a request, it will consider other reasonable actions or approaches that might be able to meet the person’s needs.
Guilford County Transportation and Mobility Services has designated its Transportation Director to coordinate the acceptance and review of requests for reasonable modifications of policies. This policy will be communicated to the public on the Guilford County Transportation and Mobility Services website and in the rider’s guide, system informational guide/brochure, etc.