Guilford County, NC
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MENTAL HEALTH EMERGENCY INFORMATION FOR THOSE SEEKING HELP RIGHT AWAY.
A BETTER KIND OF CARE IN MIND
The Guilford County Behavioral Health Urgent Care Center will provide timely access to mental health services for children and adolescents (age 4 - 17) and adults presenting in a mental health crisis. The program is designed for those who need urgent behavioral health or substance use treatment and are not experiencing a medical crisis that would typically require an emergency room visit.
URGENT CARE SERVICES
We provide the following urgent care services:
Assessment: Our mental health clinician and providers will conduct a focused mental health evaluation, assessing immediate safety concerns and further mental health needs.
Referral: Our team will provide resources and help patients connect to community-based mental health treatment, when indicated, including psychotherapy, psychiatry and other specialized behavioral health or substance use disorder services (for those not already in treatment).
Transitional care: Our team provides in-person assessment and/or virtual follow up during the patient’s transition to connect them with the appropriate outpatient services.
OUTPATIENT SERVICES
We also offer the following outpatient services:
- Individual Therapy
- Partial Hospitalization Program (PHP)
- Substance Abuse Intensive Outpatient Program (SAIOP)
- Specialized Intensive Adult Group Therapy
- Medication Management
- Peer Living Room
VIRTUAL TOUR
Take a virtual tour of the new Guilford County Behavioral Health Center.
Phone:
(336) 890-2700
Address:
931 Third St.
Greensboro, NC 27405
Hours:
Open 24/7, No appointment required.
More Information about the Alexander Youth Network Facility coming soon.
PATIENT AND VISITOR FAQ
How do I know if this facility is right for me?
If you are experiencing a mental health or substance use issue, our staff can assist with assessing your needs.
How long do mental health assessments take?
At least an hour.
What is the typical length of treatment?
For outpatient services, the typical length is 30 minutes to an hour. For the Behavioral Health Urgent Care, treatment can take 2-24 hours. If transitioned to the Facility-Based Crisis Center, treatment can take 2-5 days.
Do you need a referral to be seen?
No, you do not need to be given a referral to be seen in the Behavioral Health Urgent Care Center. Pending the initial assessment, a referral may be necessary for further treatment.
Can you give me examples of behavioral concerns treated at this facility?
• Having thoughts of harming yourself or others
• Needing substance use assessment and treatment
• Symptoms of depression with an inability to sleep or sleeping too much, lack of appetite or eating too much, and/or thoughts of worthlessness
• Showing or experiencing symptoms of psychosis (auditory or visual hallucinations, delusional thinking, paranoia, etc.)
• Experiencing periods of mood instability or fluctuation
• Having problems with concentration, focus and potential hyperactivity
• Needing assistance with mental health medication management or are in danger of running out of current medications
How do I pay for treatment?
If you have health insurance, this will be assessed upon check-in. If you do not have health insurance, services will not be denied based on lack of ability to pay.
Can patients bring personal items to the facility?
Yes, you can. However, if deemed appropriate, they will be securely stored for you when in treatment.
Do you offer any virtual or telehealth services?
Yes, outpatients can receive virtual or telehealth services.
Who supports Guilford County Behavioral Health Center and how is it funded?
Support is provided by Guilford County and Cone Health. Funding is provided by a variety of contributors including: county funding, state funding, insurance providers and Cone Health.