Before you can use your eWIC card, you must select a 4-digit Personal Identification Number (PIN).

Call, go online or get the app

• Call eWIC Customer Service at 1-844-230-0813
• Log on to www.ebtedge.com
• Or, visit your app store to download the ebtEDGE™ app

Select a PIN

• You must select a 4-digit PIN for your card
• Choose a 4-digit number that is easy for you to remember but hard for others to guess.
• Do not write your PIN on your card or on anything you keep with your card

Using your Card

You can use your card wherever North Carolina eWIC is accepted.  Here is a list of approved WIC Vendors in Guilford County (View Approved Store List)

Shop for WIC Foods

• Know your WIC food benefit balance when you go to the store.
• Use your WIC Authorized Foods List to check which foods are allowed

Complete your purchase

• Enter your 4-digit PIN when asked

• Keep your receipt – it shows your benefit balance

Follow the WIC Program rules

• You could be disqualified from the WIC Program if you misuse your card or benefits.
• Do not sell your eWIC card, WIC foods, or WIC infant formula.
• Buying, selling or otherwise misusing WIC benefits is a crime.  To report suspected fraud, call 800-424-9121 or visit www.usda.gov/oig/hotline.htm.
• Do not return WIC foods or infant formula for cash or credit

Card Safety

• If someone finds your card and knows your PIN, they could use your benefits.  Those benefits will not be replaced.
• Keep your card in a safe place, like your wallet or purse.
• Keep your card clean, out of direct sunlight, and away from magnets and electronics.
• Do not share your PIN with anyone you don’t want to use your benefits.

PIN/Card replacement

If you forget your PIN, call eWIC Customer Service at 1-844-230-0813 or log on to www.ebtedge.com or the ebtEDGE™ app to change it.

• If you enter your PIN wrong four times in a row, your card will be locked until midnight.  You can change your PIN by calling eWIC Customer Service at 1-844-230-0813 or logging on to www.ebtedge.com or the ebtEDGE™ app.  If you do not reset your PIN, your card will automatically be unlocked at midnight, however, you will still need to know your PIN in order to use your card.

If your card is lost, stolen or damaged, visit your local WIC clinic to have your card replaced

Understanding your benefits

It is important to know when you receive your benefits

Benefit availability

• Your benefits become available on the Benefit Start Date at 12:01 a.m. and end at 11:59 p.m. on the Benefit End Date.
• Benefits that have not been spend DO NOT carry over to the next benefit period.

Check your benefit balance

• Check your last receipt.
• Log on to www.ebtedge.com
• Check the ebtEDGE™ app. 
• call eWIC Customer Service at 1-844-230-0813